PRIVACY POLICY

MAISON KAIROO - PRIVACY POLICY

This Privacy Policy describes how MAISON KAIROO (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from the Site.

📋 Personal Information We Collect

We collect various types of personal information depending on how you interact with our Site. This includes:

  • Information You Provide Directly to Us:
    • Contact Data: First and last name, email address, physical mailing address, billing address, phone number, job title, and company name.

    • Registration Data: Information provided when creating an account, including account credentials, username, password, date of birth, and event or loyalty program sign-ups.

    • Gift Data: Information concerning recipients for whom you purchase items (e.g., recipient's name, delivery address, and contact number). Please only provide this data if you have explicit authorization from the individual.

    • Profile Preferences: Chosen username, account settings, saved wishlists, and overall shopping preferences.

    • Communications: Messages, questions, feedback, or survey responses you send directly to our customer support channels.

    • Marketing Data: Email addresses or other details explicitly submitted to receive marketing updates, promotional offers, and newsletters.

    • Purchase & Transaction Data: Detailed order history, product selections, transaction values, and specific delivery tracking parameters.

⏱ Marketing Communications & Frequency
We may occasionally send you marketing updates or informational messages based on your transaction history and opt-in status.

  • Frequency: Operational notifications (such as shipping and tracking updates) are sent dynamically as events occur. Promotional updates regarding new product launches or capsule collections are generally limited to once per month.

  • Opt-Out Provision: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions at the bottom of our emails or replying with STOP to our messages.

  • Disclaimers: Standard message and data rates may apply depending on your network carrier. You may reply HELP at any time to obtain automated assistance.

⚙ How We Use Your Personal Information

MAISON KAIROO processes your personal data to fulfill our business operations and enhance your luxury shopping experience, specifically to:

  • Provide, operate, secure, and continuously improve our digital commerce services.

  • Establish, verify, and maintain your personal customer account.

  • Communicate crucial service updates, transactional receipts, shipping confirmations, and critical security alerts.

  • Provide dedicated, responsive customer support.

  • Facilitate secure, simplified user authentication via third-party social integrations (such as Google and TikTok).

  • Implement strict account protection features, including multi-factor verification codes.

⚖ Lawful Basis for Processing (GDPR – EEA Residents)

If you reside within the European Economic Area (EEA), we process your personal information under the following recognized legal bases under the General Data Protection Regulation (GDPR):

  • Your Consent: Where you have granted explicit permission for specific data processing activities.

  • Performance of a Contract: Where processing is strictly necessary to fulfill our transactional obligations to you (e.g., shipping a purchased item).

  • Legal Compliance: Where we are legally bound to retain records under applicable statutory requirements.

  • Protection of Vital Interests: To safeguard your personal safety or security under emergency conditions.

  • Legitimate Interests: To advance our legitimate business goals (such as fraud prevention and marketing analysis), provided these goals do not override your fundamental privacy rights.

🤖 Automated Decision-Making

  • We do not engage in fully automated profiling or decision-making processes that result in legal or similarly significant consequences for consumers.
  • Our underlying e-commerce architecture provider (Shopify Inc.) utilizes localized, limited automated decision-making solely to identify, flag, and mitigate fraudulent transactions (e.g., blocking credit cards blacklisted for severe payment fraud).

🔒 Security Practices

We employ comprehensive organizational, administrative, technical, and physical safeguards designed to shelter your personal information against unauthorized access, loss, alteration, or disclosure. However, please be advised that no method of electronic transmission over the internet or digital storage is completely infallible, and we cannot guarantee absolute data security.

👶 Children's Privacy

Our Site and services are exclusively designed for a general adult audience and are not intended for individuals under the age of 16. We do not knowingly or intentionally collect personal details from children. If we discover that an individual under 16 has provided us with unauthorized personal information, we will initiate immediate protocols to completely delete such records from our database.

🔄 Changes to This Privacy Policy

We reserve the right to periodically update, revise, or amend this Privacy Policy at our sole discretion to reflect changes in our operational procedures, marketplace standards, or global regulatory requirements. Any modifications will be posted directly to this page with an updated revision date.

📧 Contact Us

For any questions regarding your data privacy, to exercise your statutory consumer rights, or to submit a formal inquiry, please reach out to our dedicated privacy department:

Last Updated: June 28, 2025