SHIPPING POLICY

MAISON KAIROO - SHIPPING POLICY

🌍 Worldwide Shipping

We are committed to providing premium, secure, and reliable shipping services to our customers worldwide.

🚚 Prompt Shipment & Order Processing

Once your order is successfully placed, it is immediately synchronized with our dedicated fulfillment center.

  • Quality Control & Video Confirmation: Before dispatch, our team meticulously inspects each product to ensure it meets our strict quality standards. We will record a detailed product video during this process and share it with you for your confirmation.

  • Dispatch Timeline: Upon your confirmation of the pre-shipment video, packages are typically handed over to our shipping carriers within 1 to 5 business days (most items are dispatched within 3 business days).

  • Special Accommodations: Please note that certain specialized or highly customized items may require additional processing time prior to shipment.

  • Shipment Tracking: As soon as your order leaves our facility, an automated shipment confirmation email containing your unique Tracking Number will be sent to your registered email address.

⏱ Estimated Delivery Time

  • Standard Delivery: Reliable door-to-door delivery typically takes between 8 and 16 business days after shipping.

  • Peak Seasons & Holidays: Shipping times may fluctuate slightly during international public holidays, major festivals, or peak high-volume sales periods.

  • Delivery Disputes: If your package has not successfully arrived within 20 business days from the shipment date, please contact our support team immediately with your Full Name and Order Number, and we will initiate an expedited investigation with the courier logistics provider.

💌 Shipping Guarantee & Premium Packaging

We are pleased to offer complimentary (Free), expedited, and highly secure shipping to the majority of destination countries.

  • Delivery Security: In the rare event that your parcel is officially confirmed as lost in transit or permanently seized by customs, MAISON KAIROO will arrange an immediate reshipment of your order at no additional cost to you.

  • White-Glove Packaging Standards: To ensure your items arrive in pristine, perfect condition, our shipping department strictly adheres to the following protective protocols:

    • Wrapped carefully in premium tissue paper

    • Layered with shock-absorbing industrial bubble wrap

    • Encased and sealed within sturdy, impact-resistant outer boxes

All of these protective measures, combined with our pre-shipment video confirmation, guarantee that your purchase reaches you safely and in impeccable luxury condition.

📧 Contact Us

For any questions regarding your shipment, or to track your order, please reach out to our dedicated support channels: